ClearMeta Support
Get help with ClearMeta - your macOS metadata cleaning tool
Contact Support
Need help with ClearMeta? We're here to assist you.
Email: shorvixsoft@gmail.com
Response Time: We typically respond within 24 hours during business days.
Frequently Asked Questions
What is ClearMeta?
ClearMeta is a powerful macOS application for removing metadata from images while optionally converting formats, compressing, and resizing. It's designed for photographers, designers, and anyone who needs to clean image metadata for privacy or workflow purposes.
What types of metadata can ClearMeta remove?
ClearMeta can remove EXIF data (camera settings, GPS location), IPTC information (keywords, captions), XMP metadata, MakerNotes (manufacturer-specific data), embedded thumbnails, and ICC color profiles. You can choose what to remove with granular control or use presets.
Can ClearMeta convert and resize images?
Yes! ClearMeta can convert between JPEG, PNG, HEIC, and TIFF formats while cleaning metadata. It also supports image resizing by percentage (75%, 50%, 25%) or custom pixel dimensions, and configurable compression quality.
Which file formats are supported?
ClearMeta currently supports JPEG, HEIC, PNG, and TIFF. Additional formats may be added in future updates.
How fast is the batch processing?
ClearMeta uses advanced parallel processing with adaptive batching. It can process hundreds of images simultaneously, with performance automatically optimized based on your Mac's capabilities and file sizes.
Does ClearMeta have presets for different use cases?
Yes, ClearMeta includes presets: Strip All (removes everything), Standard (removes most data but keeps ICC profiles), GPS Only (removes only location data), None (processes without removing metadata), and Custom (configure exactly what to remove).
How do I report a bug or request a feature?
Please email us at shorvixsoft@gmail.com with detailed information about the issue or feature request. Include your macOS version and ClearMeta version when reporting bugs.
System Requirements
- macOS 13.3 or later
- Apple Silicon or Intel Mac
- 50 MB of available disk space
- Memory: 4GB RAM recommended for large batch processing
Image Optimization Tips
- Resize and/or Compression: Reducing dimensions and adjusting quality are the most effective ways to cut file size; use either one, or combine both for maximum impact when the highest fidelity isn't required.
- "None" Preset: If you only want to convert, resize, or compress without changing metadata, set the metadata preset to "None".
Performance Tips
- Batch Processing: Process multiple files at once for better performance
- Format Conversion: Converting to modern formats like HEIC can significantly reduce file sizes
- Memory: ClearMeta automatically adapts processing based on available system memory
- Thumbnails: Large thumbnail caches are automatically managed and cleaned up
Privacy & Data
ClearMeta processes files locally on your Mac and does not send any data to external servers. Your files and privacy are completely protected.